The Role of Robotic Process Automation in banking and financial services
Technology is rapidly reshaping the way banks and financial institutions operate. Organizations understand that they need to invest in new disruptive technologies if they want to transform. However, it is not just the technology, they need to grapple with the big changes to their operating models as they start their digital transformation journey. Many companies are struggling to make the digital transformation happen because the challenge is so daunting. Before we jump to the role of Robotic Process Automation In banking and finance companies ’ digital transformation journey, let’s quickly understand the most powerful drivers of this much-needed transformation. These drivers can be categorized in four C’s: Customers: Tech-savvy customers expect differentiated digital experiences on the go Competitors: To keep up with the competitive environment, adoption of disruptive technologies has become a mandate Cost: The need to reduce cost using smart technologies and invest more in inn